When i answer the call, she keep talk and talk and talk till i got no chance to explain to her..so i stopped her.."Hey aunty aunty..we recorded each and every fees paid by the players..if u wan now onwards i'll open u a receipt once ur son pays..if thats alrite with u?" she terus shoot me.."I dun wan the receipt la..i just wan to noe now how much x owes the club!" when she was saying that, my mind was saying that "Hey..we dun wan ur money oso la..the money not goes to our pocket..im just doing my job as a head of finance..ok?" But i dint talk to her this way cause it mite destroy the clubs reputation..so i told her.."aunty, now x just owe till oct..only this amount had not been cleared" So she said.."okok..i'll ask his dad to pay today to clear all." "okok..no problem..sorry for the mistakes."
Therefore i realized that persuading, convincing and explaining to member's parent isn't my forte..Its quite a hard job for me to open my mouth to talk to parents about money issue..But I also realized that in the future i need to persuade, convince and explain to my subordinates as i'm looking forward to be a HR manager..
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